BalaCasa Privacy Policy
Effective Date: August 12, 2025
At BalaCasa, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you stay at our property or access our services.
1. Information We Collect
We may collect the following information when you book, check-in, or use our services:
- Personal Identification: Name, address, phone number, email address, and government-issued ID details (for verification purposes).
- Booking & Payment Information: Reservation details, payment method, and transaction records.
- Guest Preferences: Special requests, service preferences, dietary needs, or activity interests.
- On-Site Activity Information: Use of amenities such as The Oasis at BalaCasa, Wick & Wine, intimate dinners, or wellness activities.
- Security Footage: CCTV recordings in common areas for safety and security.
2. How We Use Your Information
We use your information to:
- Process and confirm bookings.
- Provide requested services and personalize your experience.
- Ensure guest safety and property security.
- Comply with legal and regulatory requirements.
- Communicate important updates or offers related to your stay.
3. Data Security
We take reasonable measures to protect your information from loss, theft, and unauthorized access. This includes:
- Secure digital storage with restricted access.
- Encryption for online transactions.
- Physical safeguards for guest records.
Please note that while we take these precautions, no system is completely secure, and we cannot guarantee absolute protection of your data.
4. Information Sharing
We do not sell or rent your personal information. We may share it only with:
- Service providers (e.g., chefs, massage therapists, transportation partners) to fulfill your requests.
- Law enforcement or authorities when required by law.
All partners handling guest information are required to maintain strict confidentiality.
5. Privacy Rights
As a guest, you have the right to:
- Request a copy of the personal information we hold about you.
- Correct or update your personal details.
- Withdraw consent for certain uses of your data, where applicable.
- Request deletion of your information, subject to legal and operational requirements.
To exercise your rights, please contact us at [email protected] or via WhatsApp at +1 758 719 2190.
6. Retention of Information
We retain guest information only for as long as necessary to:
- Fulfill the purposes stated in this policy.
- Meet legal, accounting, or operational requirements.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated to guests before taking effect.
8. Contact Us
If you have any questions or concerns about our privacy practices, please contact: